QMS is a management system that directs and controls the company’s activity in the area of quality (features of the product/services that meet the expectations of the customers).
State Standard of Ukraine DSTU ISO 9001-2015 “Quality Management Company. Requirements”. It is an identical translation of the International Standard ISO 9001:2015.
Legal framework of the QMS at SE “NAMC”
- Policy in the sphere of quality
- Quality manual
- 5 procedures
- 14 methodology
- 8 instructions
Our company has become the first in the sphere of hydrometeorology in Ukraine that has by itself developed and implemented a quality management system (QMS) on the basis of the DSTU ISO 9001-2001 State Standard. In 2006 we understood the need to develop such a system in order to create competitive meteorological products/services. The need arose to prove that our information, our services are better and of higher quality than those of the “neighbors”, that our observers provide trustworthy actual weather, our instruments measure parameters with a given accuracy, and according to the forecasts of our weather forecasters it is possible to fly safely both at low and at high levels.
On August 8, 2006, a working group for developing and implementing the QMS in the company was set up and a representative of the top management for quality was appointed, who was represented by the Deputy Director. The process of developing the System and training lasted 8 months. Owing to the commitment and creative work of the Group during that period, a detailed analysis of the production and the revision of the existing documentation were made, processes were developed and approved, quality indicators for each process were identified, the QMS regulatory framework was developed, and a group of internal auditors was trained.
The QMS birthday at SE “NAMC” is April 10, 2007, when by order of the Director the System was put into operation. The systems’ certification process took place in two stages between May 15, 2007 and June 15, 2007. As a result two certificates were received: type Certification Body for Metal and Wood Processing Equipment and Engineering Products, of international pattern, with validity period of three years, and one issued by UkrSEPRO, of state pattern of Ukraine, with validity period of 5 years.
For better convenience the QMS, was divided in 4 main processes. Each year in SE “NAMC” conducts internal audits of these processes. Following any discrepancies revealed during the audits, corrective measures are developed and taken. For better QMS functioning at the initial stage of the System’s operation, the feedback with customers was organized, including at-the-briefing questioning of flight crews and enquiries of the airlines top management by means of written questionnaires.
The system is continuously improving: it has passed four Technical Supervision inspections by the Certification Body.
In June 2010 the QMS was re-certified and certificates of compliance with ISO 9001:2008 international standard and DSTU ISO 9001:2009 state standard were received.